Privacy Policy
Effective Date: May 21, 2026
At Off Duty Heroes (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our products, or make a purchase from Off Duty Heroes.
Information We Collect
When you place an order, create an account, sign up for emails, contact us, or browse our website, we may collect information such as your name, billing address, shipping address, email address, phone number, order details, account information, IP address, browser type, device information, pages visited, products viewed, and referral sources.
Payment transactions are processed securely by third-party payment providers. Off Duty Heroes does not store complete payment card information on our servers.
How We Use Your Information
We use your information to process and fulfill orders, provide shipping updates, respond to customer service requests, improve website performance, personalize shopping experiences, recommend products, send promotional emails, prevent fraud, and comply with legal obligations.
Email Marketing
If you subscribe to our mailing list, you may receive product launches, promotions, discounts, brand updates, and new collection announcements. You may unsubscribe at any time using the unsubscribe link included in our emails.
Cookies and Tracking Technologies
Off Duty Heroes uses cookies and similar technologies to remember cart contents, save preferences, analyze website traffic, improve performance, personalize advertisements, and measure marketing effectiveness. You may disable cookies through your browser settings, but some website features may not work properly.
Third-Party Services
We may use trusted third-party service providers, including payment processors, shipping carriers, email marketing platforms, analytics providers, advertising platforms, and print-on-demand fulfillment providers. These providers may access information necessary to perform services on our behalf.
Data Security
We use commercially reasonable security measures to help protect your personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information only as long as necessary to complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Depending on your location and applicable laws, you may have rights to request access to your personal data, correct inaccurate data, request deletion, object to certain processing activities, or opt out of marketing communications.
Children’s Privacy
Off Duty Heroes does not knowingly collect or solicit personal information from children under the age of 13.
Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Off Duty Heroes
Email: mail@offdutyhero.com
Website: offdutyhero.com