Shipping Policy
Effective Date: May 21, 2026
At Off Duty Heroes, we are committed to delivering premium off-duty apparel and gear designed for first responders and their families. Many of our products are made-to-order, meaning each item is created specifically for your purchase.
Please review the following shipping information before placing an order.
Order Processing Time
Most orders require 2–7 business days for production and processing before shipment.
Processing time may vary depending on:
- Product type
- Order volume
- Seasonal demand
- Holidays
- Product availability
Please note that processing time is separate from shipping time.
Shipping Estimates
Estimated shipping times after processing:
United States
- Standard Shipping: 3–7 business days
- Extended delivery areas: 7–10 business days
International Orders
- Estimated delivery: 7–21 business days
Actual delivery times may vary depending on location, customs processing, carrier delays, weather conditions, and seasonal demand.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Please allow 24–48 hours for tracking updates to appear after receiving your shipping confirmation.
Multiple Shipments
Because some products may be produced at different facilities or by different production partners, items within the same order may arrive separately.
If your order contains multiple products, you may receive:
- Multiple tracking numbers
- Separate shipments
- Different delivery dates
This is normal and does not mean items are missing.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Off Duty Heroes is not responsible for delays, lost packages, or additional costs resulting from:
- Incorrect addresses
- Incomplete shipping information
- Failed delivery attempts
If you notice an error in your shipping information, please contact us immediately after placing your order.
Lost or Delayed Packages
If your package appears delayed or lost:
- Check your tracking information
- Contact the shipping carrier directly
- Contact us if additional assistance is needed
While we will make reasonable efforts to help resolve shipping issues, we cannot guarantee carrier delivery timelines.
Shipping Costs
Shipping costs are calculated at checkout and may vary based on:
- Product selection
- Order size
- Shipping destination
- Shipping method selected
International Orders
International customers may be responsible for:
- Customs duties
- Taxes
- Import fees
- Other charges imposed by local authorities
These charges are determined by your country’s regulations and are the responsibility of the customer.
Contact Us
If you have questions regarding shipping or your order, please contact us:
Off Duty Heroes
Email: mail@offdutyhero.com
Website: offdutyhero.com
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